Business travel is complex. Travel and entertainment charges are the second largest controllable expense for most organizations.
At the end of July, my team and I were grounded in Newark after every flight to Cleveland was cancelled. We opted to drive back through the night, but both car rental companies we contacted were unable to accommodate us, so we were stuck. Then I called Protrav. Within 60 seconds, they had set us up with a rental and sent the receipt and confirmation to my email while we were still on the phone. Within 90 seconds, we were in the car ready to begin our trek home. Because of ProTrav, we were able to get back home that night and make the numerous meetings that we would have otherwise missed the next day. Your team’s responsiveness and customer service was beyond expectation – they are truly great at what they do. Thank you!
Within one week of going live with Professional Travel, an agent proactively reached out to tell one of our travelers she could save us $1,094.27 on an international fare with a slightly different departure time. Our old TMC never saved us money on international flights and the agents were not experienced. Great first impression!
I was stuck at the airport when my first flight landed late and I missed my connection. Without your agent’s help, I couldn’t have returned home that night and would not have made my flight the next morning to attend an important fundraiser. She looked at quite a few flight options and stayed on the phone with me to make sure I would make the flight she found. I barely made it after running through the airport, but because she was so efficient, I was able to get home on time. Travel can be challenging, but working with a company like Professional Travel is a delight and makes it not as burdensome.
I had a flight cancellation trying to get from Atlanta to Seattle. After your agent got me waitlisted for an early morning flight, she checked the status for me overnight and again at 5:30 am and stayed in contact with me all morning to make sure that I made it on the plane. I am so completely grateful for your agent’s attention and help. It went far beyond my prior experiences with all of the travel groups I’ve worked with over the years. Thank you, Professional Travel!
Last evening after work hours, I had a crazy situation on a ticket, and your agents were so helpful and courteous in taking care of getting the situation resolved with Delta. Then, today, our CEO was stuck with a multi-times delayed flight, and in a panic about getting home for something very important. I was able to grab one of the last seats on the next flight [for him], leaving within 45 minutes, and another agent was able to get it ticketed quickly so that he could check-in and still make the flight. Thanks for making that happen! As always, it’s great to have Professional Travel as a partner!
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