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Please note that travel CANNOT be booked via form submission. If you need to make or change a reservation, please call 1-800-247-0060.

Corporate Travel FAQ

Why Should I Use a Travel Management Company for Business Travel?

In short, a travel management company saves you money, streamlines the booking process, manages corporate travel spend and provides risk management solutions for employee travel. Read more about working with a TMC.

What Is Your Process When You Start Working with a New Client?

We first assess your travel history and any existing contracts you may have. This allows us to make recommendations about preferred partners as well as what type of travel policies your company should have in place with the goal of adding dollars to your bottom line.

How Can You Save Me Money on My Business Travel?

Our affiliations with numerous travel networks worldwide allow us to negotiate exclusive deals for our clients. We are very strategic in choosing our partners, with the goal of offering our clients the best service and prices possible. We are constantly monitoring the landscape and let our travelers know if a better rate becomes available before they depart.

Can You Help with Other Parts of My Business, Too?

In addition to handling all aspects of business travel, we can coordinate meetings and events for groups of all sizes anywhere in the world. We also offer travel gift certificates that can be used to motivate and reward your employees.

Can You Manage My Company’s Points/Miles?

Absolutely! Just as individuals compile frequent flyer points on a personal level, we can help your company do the same in order to reap the benefits and save travel dollars.

How Can I Book Travel?

You can book air, hotel and car arrangements over the phone, online or via mobile app through our partnership with Concur. We have a team available 24/7/365 to answer questions and provide assistance.

Are My Trips Insured?

We offer a number of insurance programs for our corporate clients. Contact your Professional Travel representative to learn more.

Where Can I Find My Itinerary Once My Trip is Booked?

Your itinerary will be emailed to the designated email address as soon as your trip is booked. If you do not receive an email, please contact your Professional Travel representative.

I Need to Make a Last-Minute Cancellation or Schedule Change. What Do I Do?

You can either cancel your trip online or call an agent to make the cancellation for you.

What Do I Do if I’m Traveling and a Natural or Man-Made Disaster Occurs?

Because you are working with a travel management company, there is a risk management plan in place. We will contact your employer as soon as we are aware of the disaster and will inform all parties involved of necessary next steps.

Can I Get a Refund on a Nonrefundable Ticket?

Airline policy is to offer non-refundable tickets; however, Professional Travel has a service we offer our clients in which we track unused tickets for you so you can apply them toward future tickets.

Is There an Easy Way to Submit My Expenses?

We provide you with tools to keep track of expenses while you are traveling. There is no need to compile your receipts and fill out an expense report upon returning from your trip.

Do Corporate Clients Get a Discount on Vacation Travel?

We have preferred pricing for all employees of our corporate accounts. Contact the Professional Travel Leisure Department for more details.

Let me tell you how awesome Professional Travel is. While traveling, I received a text from the airline saying my flight was delayed. I was going to miss my connection, so I called ProTrav and the agent switched my flight to connect through a different city. When I arrived at the gate, THAT flight was delayed! I called ProTrav again, and the agent switched me to a different airline, connecting through a different city, and I got to my final destination with no problems. All the other passengers on my previously booked flights were scrambling to make other arrangements on their own, while I made a simple phone call and ProTrav handled it for me. How wonderful, and stress-free.

Bette P. | Major League Baseball Team

At the end of July, my team and I were grounded in Newark after every flight to Cleveland was cancelled. We opted to drive back through the night, but both car rental companies we contacted were unable to accommodate us, so we were stuck. Then I called Protrav. Within 60 seconds, they had set us up with a rental and sent the receipt and confirmation to my email while we were still on the phone. Within 90 seconds, we were in the car ready to begin our trek home. Because of ProTrav, we were able to get back home that night and make the numerous meetings that we would have otherwise missed the next day. Your team’s responsiveness and customer service was beyond expectation – they are truly great at what they do. Thank you!

Brian M. | Risk Management & Insurance Firm

Within one week of going live with Professional Travel, an agent proactively reached out to tell one of our travelers she could save us $1,094.27 on an international fare with a slightly different departure time. Our old TMC never saved us money on international flights and the agents were not experienced. Great first impression!

Eric T. | Multinational Insurance Company

Learn More About Our Corporate Travel Solutions

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