On Thursday, May 16, more than 50 attendees from Professional Travel, Inc. (PTI) along with representatives from different industries that use PTI as their travel management company, attended a Spring Think Tank at the Ritz Carlton in Downtown Cleveland.
We host Think Tank events with the goal of gathering our customers together to provide a full day of PTI and supplier-partner updates and information. The event also serves as a venue for customers to network with each other, and an open forum for clients to ask questions and provide feedback. In addition, customers are given the opportunity to talk with their peers as well as our leadership, Account Management and Hotel Sourcing teams.
The most recent Think Tank introduced a new supplier-partner, provided current supplier updates and a customer open forum. Following the December 2018 Think Tank, we received feedback that customers wanted more time for this valuable questions and answer session, so additional time was added to the agenda this spring. Allowing attendees to guide the conversation leads to information sharing about cost savings in air, hotel and car services, how savings can be achieved with increased adherence to travel policies, the importance of reporting and how booking through one source can lead to bigger discounts.
Several speakers presented including Nancy Hollis and Chuck Bushley from United Airlines, Annette Cumming from Travelport, Brenda Thrasher from PTI discussing FlightStats, David Gilbert from The Greater Cleveland Sports Commission and Destination Cleveland, Terry Berlin from Park N’ Fly, Chris Tjotjos and David McCarty from Promithia, and Hannah Buechel and Eddie Bridgers from Deem.
Director of Global Account Management and Think Tank organizer Kelley Kyle-Hoover said, “PTI was thrilled with the turnout. We received really awesome feedback after the event and via e-mail — we’re looking forward to planning the next Think Tank already!”
Our next Think Tank will be scheduled for the fall of 2019 (date TBD).
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