It’s no surprise that technology has drastically changed the way we travel. While booking with the click of a button via a smartphone or tablet is convenient, it needs to be used correctly to benefit both your employees and your company. As an employer, there are a couple of things you can do to ensure that mobile booking isn’t hindering your travel program. Read on to see how you can make mobile booking work for you in 2020.
The ease of searching for fares on a smartphone leads travelers to believe they are doing their employers a favor when they find a good price and immediately book. However, more times than not, this is in violation of the company’s travel policy. Lack of compliance can lead to an increase in invisible spend, or travel expenditures that take place outside of an approved channel. This can occur more frequently, and be harder to track, with the use of mobile devices.
What you can do
Allow employees to book via their mobile device as long as it’s through an approved channel. Offer support, such as approved mobile booking apps, to assist in the process. Be on the lookout for new channels and apps that allow employees to book with out-of-policy suppliers. Educate employees on the importance of your travel policy and why they need to be following it at all times.
Reward those who plan ahead
Smartphones have made booking a flight, hotel or rental car at the last minute easier than ever. And travelers are taking advantage of that convenience. According to Google Data, Travel-related searches featuring the terms “today” and “tonight” are up 150% on mobile devices over the past two years. Last minute bookings can lead to increased spend or difficulty capturing and tracking employee travel.
What you can do
Encourage employees to book travel using preferred platforms as soon as they are aware of an upcoming trip. Consider rewarding those who do book within the preferred window with a formal incentive program.
Keep duty of care top of mind
Corporate booking platforms allow companies to keep their travelers safe. Many employees don’t realize the repercussions that may occur when they book on their mobile device, outside of an approved channel. With no insight into an employee’s itinerary, a company has no way to ensure they are kept out of harm’s way while traveling. Some employees may assume the company’s duty of care tools will work even if they book outside of policy. Others may not even be aware that their company has duty of care procedures in place.
What you can do
Work with a travel management company who can not only set up travel policies, encourage compliance and help you to capture all travel spend accurately, but also enable you to fulfil your duty of care responsibility. The right TMC will aid you in educating employees on the importance of booking correctly for the sake of their safety, and can assist you in enforcing policies.
Is mobile booking working for you? Give Professional Travel a call today to learn more about our travel management services.
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